This is the question owners skip until the first scare. The chatbot that promised a customer something the business does not sell. The agent that sent the wrong number to the wrong person, fast. Question four of five: who checks AI before it touches your customers or your money?

A named person owns the outcome. The system controls what AI can see, decide, and change.

Both halves matter. A person, named, not "the team." And a system doing the controlling, not a hope that the AI behaves. Day 15 called an agent without a system a fast worker with no manager. Governance is the manager.

Governance makes authority visible. Four lines, written down, and none of them take an engineer:

The named owner. One person owns this outcome. When the quote goes out wrong, there is a name, and the name knew it was theirs before it happened.

The approval point. The exact moment work stops and a person looks. Not everything, that would erase the speed. The moments that touch customers or money: the send, the price, the refund, the promise.

The access limit. What the AI can see and change, decided in advance. An assistant that drafts quotes does not require the ability to send them. Access it does not have is damage it cannot do.

The stop condition. When confidence is missing, the system stops and asks instead of guessing. A guess in a draft is an edit. A guess sent to a customer is a story.

Owners resist this because approval sounds slow. The opposite is what happens: with the record kept and the evidence written down, the person approves in seconds, because the system shows its work. What is actually slow is the week spent cleaning up after software that acted on the wrong price list at software speed.

Pick one task AI touches in your business and write its human approval line, one sentence: "AI may do ___ on its own. ___ approves anything past that. It stops when ___." The blank in the middle is a name. Once it exists for one task, you will know exactly where the next one goes.

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